Frequently Asked Questions

Are there any long term contracts?

No. My 24/7 Gym does not have a long term contract for regular memberships. Simply inform us in writing at least 24 hours before the scheduled payment and no further payments will be deducted from your account.  Ask any of our team if you need the scheduled payment dates.

How are payments made?

Payments are made each two weeks by direct debit from your bank account or credit card. (Visa and Mastercard)

What if I want to stop or cancel my membership?

You can stop your membership anytime by sending us an email or dropping in to complete a cancel form. That's it!

What if I just want to pay on a per visit basis?

This option is currently not available unless you make a casual visit during staffed hours.  These hours are currenly 9am to 1pm Monday to Saturday. Sometimes we are in the office much later, so ring 03 5678 5533 if outside these hours.

Will the prices go up?

Prices will be reviewed each 12 months and if they are increased, you will receive 60 days notice. Remember you can cancel with no contract penalty on our regular memberships.

What if I cancel my membership and decide to rejoin?

You can reactivate your membership at anytime but the joining fee may be re-applied.

How do I access the gym?

You will have your own key fob that gives you access to the gym 24 hours a day, seven days a week. If you are a casual user, you can only visit the gym when staff are on duty.

Does My 24/7 Gym open Christmas Day and Good Friday?

Yes. For our members, My 24/7 Gym is open EVERY day of the year. However casual members can only access the gym when staff are on duty.

Can I take a friend with me?

If your friend is not a member, they can only attend the gym when staff are on duty and pay the casual entry fee.

Is personal training available?

Yes, we already have some fantastic personal trainers to assist you with your health and fitness goals.

Are fitness classes available?

Classes are not available at My 24/7 Gym, however one of our personal trainers hosts regular classes just over the bridge in Newhaven.

Are showers available?

Yes. My 24/7 Gym has two showers and two toilets on site, plus one shower and toilet for members who require disabled facilities.

Can I just visit on a casual basis?

Yes you can for a casual entry fee but only when staff are on duty.

When are staff on duty?

9.30am until 3pm Monday to Friday and 9am until 1pm on Saturday are the minimum hours, to see if we are staffed at other times, call us on 03 5678 5533.

My question has not been answered!
Send us an email via the Contact Us page and we will be happy to answer any other questions. 
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